Refund & Cancellation Policy

At Veiled Bead Extensions (VBE), we are committed to providing the highest quality education, certification, and luxury hair extensions. Due to the nature of our products and services, including proprietary intellectual property and digital access, we have established the following strict refund and cancellation policies.

1. VBE Certification & Educational Programs

All sales for VBE Certification, online courses, masterclasses, and educational materials are strictly non-refundable.

When you purchase a VBE Certification or any educational program, you are granted immediate access to our proprietary intellectual property, trade secrets, specialized techniques, and digital content. Because this knowledge cannot be "returned" once accessed, we do not offer refunds, exchanges, or cancellations under any circumstances once the purchase is complete.

By completing your purchase, you explicitly acknowledge and agree that you are waiving any right to a refund or chargeback. If you are on a payment plan, you remain legally responsible for completing all remaining payments regardless of whether you finish the certification program.

2. Intellectual Property Protection

The VBE method, curriculum, videos, manuals, and all associated educational materials are the exclusive intellectual property of Veiled Bead Extensions. Your purchase grants you a limited, non-transferable license for personal educational use only.

You are strictly prohibited from:

• Copying, downloading, or screen-recording any course materials
• Sharing your login credentials with any third party
• Teaching, reselling, or repurposing the VBE method to other stylists without explicit authorization
• Using our materials to create a competing educational program

Violation of these terms will result in immediate termination of your access without refund, revocation of your certification status, and potential legal action for intellectual property infringement.

3. Veiled Reserved Hair & Physical Products

Veiled Reserved hair extensions are personal-care products applied directly to a client's body. For that reason, all sales are final once the product has been opened or installed. Returns are accepted only on unopened, unused product within the conditions below.

4. Unopened Product (30-Day Window)

Unopened, unused hair extensions in original packaging may be returned within 30 days of delivery for a full refund of the product price. Return shipping is the customer's responsibility unless the return is due to our error.

• Returns must arrive at our facility in the original packaging
• EverWeft Single and Double must have the original tags attached and the bundle band intact
• Color rings, sample packs, books, courses, and tools are non-returnable

To start a return, email info@veiledbeadextensions.com with your order number.

5. Damaged in Transit

Contact us at info@veiledbeadextensions.com within 48 hours of delivery with photos and your order number, and we'll replace the damaged product at no cost — no return required.

6. Wrong Color or Length Shipped

If we shipped the wrong item, email info@veiledbeadextensions.com — we'll ship the correct item right away and provide a prepaid return label for the incorrect item.

7. Color Match Concerns

We strongly recommend a free concierge color-match consultation before placing your first order — contact us to book.

If the color doesn't match the client and the package is unopened, the standard 30-day return policy applies. If the package was opened to attempt a color match against the client's hair, contact us — case-by-case we may offer an exchange for store credit, depending on condition.

8. Installed Product

Once extensions have been installed on a client, they cannot be returned for hygiene and sanitation reasons. If you encounter a defect after installation — excessive shedding, color bleeding, abnormal tangling, weft separation, or fiber failure — email info@veiledbeadextensions.com with photos, a description of the issue, and the install date. We review every defect claim individually and may issue replacement product, store credit, or partial refund depending on the situation.

9. Tax Exemption

Licensed stylists: email your state resale certificate to info@veiledbeadextensions.com. Once verified by our team (1–2 business days), all future orders shipping to that state ship tax-free. Orders placed before tax exemption is verified are not refundable for sales tax — apply for tax exemption before placing your first order.

10. Refund Processing

Approved refunds are processed within 3–5 business days to the original payment method. Bank settlement times vary; expect 3–10 business days additional for the credit to appear on your statement.

11. Cancellations

Orders may be cancelled within 1 hour of placement by emailing info@veiledbeadextensions.com. After 1 hour, orders enter the fulfillment queue and cannot be cancelled. If your order has already shipped, the standard return policy applies.

12. Chargebacks and Payment Disputes

We take intellectual property theft and payment fraud seriously. Any attempt to issue a chargeback or dispute a valid charge for our certification programs will be considered a breach of contract. In the event of a chargeback, your access to all VBE platforms will be immediately revoked, and we reserve the right to submit your agreement to this policy, along with proof of your access to our digital IP, to your financial institution and/or a collections agency.

Last Updated: July 2026

Questions: info@veiledbeadextensions.com — reviewed by a person, within one business day.

By placing an order with Veiled Bead Extensions, you agree to the terms of this Refund & Cancellation Policy.